Returns & Exchanges

Due to the perishable nature of our fresh-baked Hawaiian cookies, we are unable to accept returns or exchanges for food items. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery to ensure a sweet resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product concerns immediately upon arrival to help us process your claim.

• 2.
  Contact Customer Support

  Email our Aloha Support team at [email protected] with your order number and the photos you captured.

• 3.
  Verification Process

  Our team will review your request within 1-2 business days to verify eligibility for a replacement or store credit.

• 4.
  Resolution Delivery

  Approved claims will receive a fresh replacement shipment or a digital gift card for future use at Cookie Corner Hawaii.